top of page

Privacy Policy

Runway Car & Commercial Ltd
Aircraft Hangar 1 Pippin Street Burscough Ormskirk L40 7SP
Phone 01704 336 269
Email runwaycarcommercials@gmail.com

Effective date 30 October 2025

1. Who we are

Runway Car & Commercial Ltd provides vehicle diagnostics servicing and repairs for cars vans trucks and trailers. We are the data controller for the personal data described in this policy.

2. The data we collect

We may collect

  • Name and contact details phone email address

  • Vehicle information registration make model mileage fault details

  • Booking and payment information invoices estimates work history

  • Communications you send to us emails messages attachments such as photos of faults

  • Website usage data through cookies and similar technologies see section 10

We do not intentionally collect special category data. Please avoid sending any sensitive information unless we request it for a clear purpose.

3. How we use your data

We use your data to

  • Respond to enquiries provide quotes and manage bookings

  • Diagnose repair and service vehicles and provide aftercare

  • Arrange MOTs and coordinate third party services on your instruction

  • Issue invoices take payments and keep records for tax and accounting

  • Improve our services and website and manage customer relationships

  • Meet legal or regulatory obligations

4. Lawful bases for processing

We rely on one or more of the following

  • Contract to provide quotes bookings repairs and aftercare

  • Legitimate interests to manage our business communicate with customers and improve services where these interests are not overridden by your rights

  • Legal obligation to keep accounting records and comply with regulations

  • Consent for specific optional uses such as certain cookie categories or requested updates. You can withdraw consent at any time.

5. Sharing your data

We may share your data with

  • MOT testing centres parts suppliers and specialist service partners where needed to complete your instruction

  • Professional advisers accountants insurers and legal advisers

  • IT service providers email hosting and garage management software

  • Authorities where required by law

We do not sell your personal data.

6. International transfers

If any service provider stores data outside the UK we will ensure appropriate safeguards are in place such as UK IDTA or standard contractual clauses.

7. Data retention

We keep customer and vehicle records only as long as necessary

  • Job and invoice records usually up to seven years for tax and accounting

  • Routine enquiry emails usually up to two years
    When no longer required data is securely deleted or anonymised.

8. Security

We use reasonable technical and organisational measures to protect personal data including access controls secure storage and staff awareness. No method of transmission or storage can be guaranteed 100 percent secure.

9. Your rights

Under UK data protection law you have the right to

  • Access a copy of your personal data

  • Rectify inaccurate or incomplete data

  • Erase data in certain circumstances

  • Restrict or object to processing

  • Data portability for information you provided to us

  • Withdraw consent where processing is based on consent
    To exercise your rights contact us using the details at the top of this policy. You also have the right to complain to the Information Commissioner’s Office ico.org.uk.

10. Cookies and website analytics

Our website may use cookies to ensure core functionality measure site performance and improve user experience. Where required we will ask for your consent for non essential cookies. You can manage cookie preferences in your browser settings. For details of specific cookies and retention see our Cookie Notice if provided on the site.

11. Children

Our services are not directed to children and we do not knowingly collect children’s data.

12. Third party links

Our website may link to third party sites. Those sites have their own privacy policies and we are not responsible for their content or practices.

13. Changes to this policy

We may update this policy from time to time. The latest version will be posted on our website with the effective date.

14. Contact us

For questions requests or complaints about this policy or your data rights
Runway Car & Commercial Ltd
Aircraft Hangar 1 Pippin Street Burscough Ormskirk L40 7SP
Phone 01704 336 269
Email runwaycarcommercials@gmail.com

This policy explains how we handle personal data. It is not legal advice.

bottom of page